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In the unlikely event you are not satisfied with your retail purchase within 30 days of receipt, we will refund 100% of your purchase price less the actual shipping charges we paid to deliver the item(s) to you. Free shipping only applies to orders for non-returned merchandise. Shipping charges that we previously paid to ship your order will be deducted from the credit we issue you. You must contact us in advance for a return authorization number (RA#). All returns must be sent to us freight prepaid. Returned items must be in their original packaging. Shipping charges for expedited shipping services are not refundable. RA# must be printed or written on the outside of any returned item or it will be refused. Product inspections: Please open boxes/packaging immediately and examine contents for obvious defects when your order is delivered. If the contents have been damaged in shipping, you must contact us within 5 days of receipt, no exceptions. We will not accept damaged merchandise if you do not contact us within 5 days of the delivery date as we will have to file a claim with the shipper. No refunds on items damaged by customer abuse or misuse. Defective Items: If within 30 days of receiving your order, your merchandise appears to be defective, contact us immediately. Do not return the item without contacting us and receiving an RA#. After we receive the item and inspect it, we will send you a replacement or issue a refund. Should you not receive your order within 15 days from the day you placed your order contact us immediately. We will need to file a claim with DHL within 15 days of delivery. Absolutely no shipping claims can be made after the 15 day limit is up.
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*Free shipping to U.S. addresses - click here for details Blue Moon Goods 408-538-8888 voice mail / fax
For more fun pet products, visit www.JellyBeanPets.com For more great products, check out NEATitems.com Send mail to
webmaster@BlueMoonGoods.com with
questions or comments about this web site.
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